VietEntry VietEntry

Policies & legal information

Information Privacy Policy

Last updated: October 22, 2026

VIETENTRY TECHNOLOGY COMPANY LIMITED (“VietEntry”, “we”) respects your privacy and is committed to protecting customers’ information when they access and use the website https://vietentry.com and the VietEntry app on iOS and Android. Because our electronic visa (e-Visa) support service requires passport information and identification photos, we treat this information as sensitive personal data and handle it at the highest level of protection.

1. Purposes of collecting personal information

Personal information is collected in order to:

  • Create and manage customers’ accounts on the website and app.
  • Prepare, check and submit electronic visa applications at the customer’s request; send results and visa documents by email.
  • Verify identity by comparing the portrait photo with the photo in the passport (only with the customer’s consent).
  • Automatically read information from the passport photo so that customers do not have to type it in manually.
  • Confirm transactions and payments, and reconcile them when support or a refund is requested.
  • Receive enquiries through the contact form, answer questions, receive feedback and resolve complaints.
  • Send notifications about application status, payments, and changes to services and policies.
  • Keep the system secure and detect and prevent fraud.
  • Fulfil obligations at the lawful request of competent state authorities.

We do not use personal information beyond the purposes above, unless the customer consents or the law provides otherwise. We do not sell or rent out customers’ personal information.

2. Scope of information collected

  • Account information: full name, email address, password (stored only as a hash; we cannot read the original password). If the customer signs in with Google or Apple, we receive the name and email from that provider.
  • Passport and identification information: passport number, full name, date of birth, sex, nationality, passport issue and expiry dates, a photo of the passport information page and a portrait photo.
  • Application and trip information: visa type, selected processing time, intended date of entry, port of entry and documents the customer uploads.
  • Contact information: phone number, email and the content the customer sends through the contact form or support email.
  • Transaction information: amount, time, transaction ID and payment status. Card information is processed by the payment provider Stripe; we do not store full card numbers.
  • Technical data: IP address, device type, language, the device’s push notification token and basic access logs.

3. Scope of use of information

Information is used only within VietEntry to provide the services the customer has requested: preparing and submitting visa applications, managing accounts, confirming payments, supporting customers, sending service notifications, improving service quality and protecting the system. Passport information is used only for the customer’s own visa application.

4. Information retention period

Personal information is retained for as long as the customer continues to use the account and for as long as necessary to complete applications, handle complaints, process refunds and fulfil legal obligations.

When a customer deletes their account (in the app: Settings → Delete account, or by sending a request by email), we delete the login information, passport information and identification photos. Some transaction records and submitted applications may be kept in minimal form where accounting and tax laws require it.

5. Persons or organisations that may access the information

  • VietEntry staff authorised to process applications and support customers.
  • Vietnam’s immigration authorities — receive the information required for the visa application when we submit it at the customer’s request.
  • Providers of infrastructure and technical services, only within the scope of the work assigned to them: Amazon Web Services (file storage, face matching), Anthropic (reading text from passport photos), Stripe (card payment processing), Google Firebase (sending push notifications) and the email delivery provider. Some of these providers have servers located outside Vietnam.
  • Competent state authorities when requested in accordance with the law.

The parties above may access only the minimum amount of information necessary and are responsible for keeping it confidential under agreements or applicable law.

6. Address of the entity collecting and managing information

  • VIETENTRY TECHNOLOGY COMPANY LIMITED (CÔNG TY TNHH VIETENTRY TECHNOLOGY)
  • Enterprise code (tax code): 0402356140, first issued on 11 September 2026 by the Business Registration Office – Department of Finance of Da Nang City
  • Address: Lot C4, Royal Era 1 Commercial and Service Urban Complex, An Thuong 31, Ngu Hanh Son Ward, Da Nang City, Vietnam
  • Phone: +84 373 690 081
  • Email: support@vietentry.com
  • Website: https://vietentry.com · VietEntry app on the App Store and Google Play

7. Means and tools for customers to access and correct their personal data

  • View and edit account and application information in the Account section of the VietEntry website or app.
  • Delete the account and related personal data at Settings → Delete account in the app.
  • Send requests to access, correct, delete or restrict processing of data, or to withdraw consent, by email to support@vietentry.com or by phone on +84 373 690 081. Note: withdrawing consent to identity verification may prevent us from completing the visa application.

8. Commitment to protecting personal information

  • All connections between customers and the system are encrypted (HTTPS); passport files and photos are stored in cloud storage with access control.
  • Only authorised staff can view an application, and only in order to process that application.
  • No system is completely secure. If we discover an incident that may affect customers’ information, we will remedy it and notify customers and the competent authorities in accordance with the law.
  • Customers are responsible for keeping their password confidential and notifying us immediately if they discover unauthorised access to their account.
  • VietEntry is not directed at children under 16; parents or legal guardians may submit applications on behalf of children travelling with them.

9. Mechanism for receiving and resolving complaints about personal information

If customers believe their personal information has been used for the wrong purpose or beyond the scope notified, they may send feedback by email to support@vietentry.com or call +84 373 690 081, including their full name, contact details, a description of the matter and related documents (if any). We will receive, review and respond in accordance with Feedback, Requests & Complaints Handling.