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Policies & legal information

Payment Policy

Last updated: October 22, 2026

1. Scope

This payment policy applies to customers paying for the electronic visa (e-Visa) support service on the website https://vietentry.com and the VietEntry app on iOS and Android. Before paying, customers should check the visa type, processing time, number of people, government fee, service fee and total amount shown at the payment step.

2. Payment methods

2.1. Online card payment through the Stripe payment gateway

VietEntry currently accepts only online payment by international card (Visa, Mastercard, American Express and other card types shown at the payment step) through the Stripe payment gateway. On supported devices, customers may use a digital wallet built into Stripe if that method appears at the payment step.

  • Amounts are charged in US dollars (USD), exactly as shown at the payment step.
  • Card information is entered and processed directly by Stripe — a provider certified to the PCI DSS card security standard. VietEntry does not store full card numbers, expiry dates or CVV codes.
  • The card-issuing bank may require additional authentication (for example an OTP code or 3-D Secure). Customers should follow their bank’s instructions.
  • If the customer’s bank converts currency, any conversion fee is set by the card-issuing bank.

2.2. Other methods

VietEntry does not accept cash payments and does not ask customers to transfer money to any personal account. If we introduce additional payment methods, we will publish the applicable conditions on the website and app before they come into use.

VietEntry never asks customers to provide their bank password, PIN or OTP code by email, message, phone or any other channel.

3. Payment confirmation

A transaction is recorded as complete when Stripe confirms the payment has succeeded. The customer then sees the payment success screen and receives a confirmation email with an application tracking code; the application moves on to processing.

If your account has been charged but the application has not changed to paid status, please keep the transaction details and contact VietEntry so that we can check and reconcile it with Stripe.

4. Failed, duplicate or incorrect payments

If a transaction is interrupted, charged twice or charged the wrong amount, the customer should send the transaction details (time, amount, last 4 digits of the card, email used to order the service) to VietEntry. Any overpayment or duplicate charge will be refunded in full after reconciliation, following the procedure and timeframes in the Service Delivery, Cancellation & Refund Policy. Customers should not pay again repeatedly while the status of the previous transaction is unclear.

5. Payment information security

All payment pages use an encrypted connection (HTTPS). Card authentication and security follow the rules of Stripe and the card-issuing bank. Customers are responsible for protecting their card information, devices and authentication methods.

6. Payment support information

  • VIETENTRY TECHNOLOGY COMPANY LIMITED (CÔNG TY TNHH VIETENTRY TECHNOLOGY)
  • Enterprise code (tax code): 0402356140, first issued on 11 September 2026 by the Business Registration Office – Department of Finance of Da Nang City
  • Address: Lot C4, Royal Era 1 Commercial and Service Urban Complex, An Thuong 31, Ngu Hanh Son Ward, Da Nang City, Vietnam
  • Phone: +84 373 690 081
  • Email: support@vietentry.com
  • Website: https://vietentry.com · VietEntry app on the App Store and Google Play