Vietnam eVisa Official Fees & Payment Failure Fix 2026

Vietnam eVisa Official Fees: Breakdown, Payment Failures & Card Solutions

Completing your personal information on the official Vietnam electronic visa portal only to have your credit card repeatedly declined—or worse, seeing funds debited from your bank account while the portal status remains stubbornly marked as "Unpaid"—is one of the most frustrating hurdles international travelers experience. Understanding official statutory fee structures, refund policies, and how foreign payment gateways interact with Western banks is essential. Here is your definitive 2026 troubleshooting guide.

⚡ Key Takeaways & Direct Answer (2026 Rules)

Official Concierge SLA

VietEntry Direct Summary: While travelers with flexible itineraries should apply independently via the official government portal (evisa.xuatnhapcanh.gov.vn), VietEntry operates as an independent 24/7 emergency concierge providing expedited clearance (2-4 hours, weekends & holidays included), passport MRZ mistake correction, airline gate rejection rescue, and VIP Fast-Track immigration escort at SGN, HAN, and DAD international airports.

1. Official Government Statutory Fee Breakdown

Visa Category	Official Gov Fee	Gateway Surcharge	Refund Policy
Single Entry (Up to 90 Days)	$25.00 USD	~$1.00 USD	100% Non-Refundable
Multiple Entry (Up to 90 Days)	$50.00 USD	~$1.00 USD	100% Non-Refundable

2. Why International Cards Fail on the Government Portal

• Strict 3D-Secure 2.0 (3DS) Timeouts: If your bank's SMS OTP or mobile app push authorization takes longer than 60 seconds, the portal disconnects.

• Automated Anti-Fraud Flags: Western banks frequently freeze unexpected foreign transactions originating from Vietnamese gateways.

• Unsupported Cards: The government portal only accepts Visa, Mastercard, and JCB. It does NOT accept American Express (Amex), Discover, or PayPal.

VietEntry Visa & Travel Specialist Team

✓ Fact-Checked & Updated for 2026 Regulations

Written and verified by VietEntry's visa and travel document specialists. We track entry-policy updates published by the Vietnam Immigration Department and revise these guides whenever the rules change.

Frequently Asked Questions

My card was charged but the website says "Unpaid". What happened?

The transaction timed out during gateway handshake. The pending charge will automatically be reversed by your bank within 7 to 14 business days.

Does VietEntry accept American Express and Apple Pay?

Yes. VietEntry supports Amex, Discover, Visa, Mastercard, Apple Pay, and global payment options with instant confirmation.