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Policies & legal information

Rights and Obligations of the Parties

Last updated: October 22, 2026

1. Scope

This document sets out the rights and obligations of VIETENTRY TECHNOLOGY COMPANY LIMITED (“VietEntry”) and customers when using the electronic visa (e-Visa) support service on the website https://vietentry.com and the VietEntry app. This content does not limit customers’ lawful rights under Vietnamese law.

2. Rights and obligations of VietEntry

2.1. Rights of VietEntry

  • Ask customers to provide the information and documents needed to prepare the visa application and verify transactions.
  • Refuse or suspend processing of an application when the information is false, there are signs of fraud, or the Conditions and Limitations of Service are breached.
  • Adjust the interface, features, prices and scope of the service in accordance with the law, with prior notice on the website and app.
  • Apply technical measures to protect the system, data and the company’s lawful interests.

2.2. Obligations of VietEntry

  • Publish full information about the company, the service, prices, payment methods and cancellation and refund conditions before the customer pays.
  • Perform the service exactly as published and as per the application the customer has confirmed; update the status and send the result to the customer.
  • Keep personal information confidential in accordance with the Information Privacy Policy.
  • Receive and resolve feedback and complaints in accordance with the published procedure; make refunds in line with the policy.
  • Remedy, at its own expense, an application that is incorrect or delayed due to VietEntry’s error.
  • Fulfil tax, invoicing and documentation obligations and other obligations under the law.

3. Rights and obligations of customers

3.1. Rights of customers

  • To be given full information about the service, prices, estimated processing time and cancellation and refund conditions before paying.
  • To use the service as published; to track the application status and receive the result.
  • To cancel the service and receive a refund in accordance with the Service Delivery, Cancellation & Refund Policy.
  • To access, correct and delete their personal information and withdraw consent in accordance with the law.
  • To give feedback, complain and request resolution when their lawful interests are affected.

3.2. Obligations of customers

  • Provide truthful, accurate and valid information and documents and take responsibility for their lawfulness.
  • Check the application information, prices and conditions carefully before paying.
  • Pay in full using a supported payment method.
  • Protect their own password, account and means of payment.
  • Comply with Vietnamese law on entry, exit and residence and not use the service for unlawful purposes.
  • Cooperate in providing documents when VietEntry needs to verify a transaction or resolve a complaint.

4. Principles of cooperation and dispute resolution

Both parties cooperate in good faith and respect each other’s lawful interests. Disputes will preferably be resolved through negotiation and conciliation; if this fails, either party has the right to ask the competent state authorities or a Court to resolve the matter in accordance with Vietnamese law.

5. Limitation of liability

VietEntry is not responsible for decisions by state authorities to grant or refuse a visa or to permit entry, nor for damage arising from incorrect information provided by the customer. Guidance on visas and entry on the website and app is for reference only; customers should check it against official sources of the competent authorities when necessary. This content does not exclude any liability that VietEntry must bear under the law.

6. Contact information

  • VIETENTRY TECHNOLOGY COMPANY LIMITED (CÔNG TY TNHH VIETENTRY TECHNOLOGY)
  • Enterprise code (tax code): 0402356140, first issued on 11 September 2026 by the Business Registration Office – Department of Finance of Da Nang City
  • Address: Lot C4, Royal Era 1 Commercial and Service Urban Complex, An Thuong 31, Ngu Hanh Son Ward, Da Nang City, Vietnam
  • Phone: +84 373 690 081
  • Email: support@vietentry.com
  • Website: https://vietentry.com · VietEntry app on the App Store and Google Play